Warranty Policy

Warranty Policy

At The Mr. man, we care about the quality of our products and your satisfaction. That's why we offer a 14-day limited warranty on all items, starting from the day your order is delivered.

What’s Covered?

Our warranty covers:

• Items that arrive damaged
• Manufacturing defects
• Products that become faulty under normal use within 14 days of delivery

If any of the above applies, we’ll offer you a replacement or a full refund, depending on the situation.

What’s Not Covered?

This warranty does not cover:

• Damage caused by misuse, accidental drops, or wear and tear
• Items reported after the 14-day window
• Unauthorised repairs or modifications (if applicable)

How to Make a Claim

To make a warranty claim, please email us at freshness@themrman.co.uk with:

• Your order number
• A clear description of the issue
• Photos or a short video showing the problem

We aim to respond within 1–2 business days and will process your replacement or refund as quickly as possible.

Final Notes

Please do not return items before contacting us. As a small business, we do our best to resolve any issues quickly and fairly. We appreciate your support and understanding.